We're looking out for you 24 hours a day, 7 days a week and regardless of when your system is activated, you can rest assured that the alarm is immediately processed and the proper authorities are notified.

Your system is also capable of notifying us if the system needs maintenance.New Age Security also offers a Secured Monitoring service allowing your system to contact us even if the telephone lines are not functioning.

CENTRAL MONITORING STATION FAQ'S

Why should my system be monitored?

Without monitoring you are relying on a passerby or neighbor to notify the appropriate authorities when they hear your audible siren or see visible signs of an emergency. If these signs are not ignored, by the time they call the authorities it may be too late. This may take away from critical response time by police and fire departments which may risk your life, your business or your valuables in an emergency.

A system monitored by our ULC Central Monitoring Station will send a signal to our operators the second the system is activated. Our highly trained operators will contact the appropriate authorities allowing you, your family or your employees to best handle the critical situation knowing the police or fire departments are on their way. Remember, your system is also being monitored whether you are home or not, so you can always be rest assured that someone is looking our for you 24 hours a day 7 days a week.

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What should I be aware of if I am interviewing other companies?

If you are reviewing other companies before making your decision, there are some important questions to ask. It is important to find out who is doing their monitoring and where the monitoring station is located.

This may lead to poor customer service due to their limited knowledge of your particular security system, emergencies that may be occurring in your area and a breakdown in communication to the company servicing your system if your system should have a problem. We at New Age Security Systems believe it is important to have one company install and service your system.

That way the company knows your security system history, knows the area, has a relationship with local authorities and can provide a greater level of personalized customer service. For a helpful comparison checklist, please visit our Competitve Comparison page.

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What happens if my phone lines are cut or not functioning?

New Age Security also offers a "Secured Monitoring" service allowing your system to contact us even if the telephone lines are not functioning. See our informative page on No Phone? No Problem!